This article takes a look at the revolution created by the online platform for the airline industry. To quote:
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Ten years ago only 16 million people had “any experience of using the Internet.” Today “more than 400 million passengers book online; e-ticketing saves the industry $2 billion a year (and paper tickets are set to disappear by 2007). Direct booking saves airlines another $1.2 billion a year in flight reservation fees with the Global Distribution Systems.

Tags: Airlines